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What the Journey Board is for Sequences send messages over days or weeks. The Journey Board answers the operational questions in one glance: Is this campaign healthy? Where are people right now? Where do they drop off? What — if anything — should I do? Open it from the Dock or App Launcher, pick a sequence at the top, and read top-to-bottom.
Anatomy — click any numbered region
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·Click a numbered region above
Each region of the board is explained here — what it shows and the action it suggests.
Currently here Sent Replies Exited
Every number, defined
| Number | Meaning | Action it suggests |
|---|---|---|
| Enrolled | Everyone who ever entered this sequence. | Context only — compare campaigns by size. |
| Currently active | Contacts still moving through the steps right now. | Your live workload; the step cards break this down. |
| Completed | Reached the end of the sequence, with completion rate. | Low rate + high exits → revisit message content. |
| Replies | Contacts who genuinely wrote back, attributed to the step that earned the reply. | Replies peak late? Move your ask earlier. |
| Overdue jobs | Messages that were scheduled to send but haven’t yet. | Large + one channel = sender issue; the headline usually names it. |
| Currently here (per step) | Contacts sitting at this step right now — exact, computed on the server. | A pile-up at one step means its wait or its channel is the bottleneck. |
| Sent (per step) | Messages delivered to the sending service from this step. | Step-to-step decay shows your drop-off funnel. |
| Exited (per step) | Contacts whose journey ended at this step (reply-stops, cancellations). | High exits after one message = that message needs review. |
| Not sent (per step) | Messages that didn’t go out, with the reason. | See the dedicated “Not Sent” SOP — only setup/temporary reasons need action. |
| Time sitting here | How long the contacts at this step have been waiting (today / 1–3 days / 4+ days). | A growing 4+ bucket on a short-delay step = something upstream stalled. |
| Estimated / pending here | Rare fallback label when an exact count is momentarily unavailable. | Refresh; exact counts return automatically. |
The headline does the reading for you
The banner at the top is computed from the same numbers below it and always leads with the most important finding:
| Headline | It means | Do this |
|---|---|---|
| 🟢 Campaign is running healthy | Contacts are flowing; replies are arriving. | Nothing — check the drop-off chip if you want to optimize. |
| 🔴 [Channel] looks stalled | A channel has a large overdue backlog and isn’t sending. | Check that channel’s sender settings; contact support if unclear. |
| ⚪ Campaign is winding down | No active contacts; the sequence has run its course. | Archive it or refill it with a new audience. |
Below the headline, chips call out the biggest drop-off step, where replies peak, and any unattributed exits — each one is a specific, finished analysis, not a raw number.
Suggested routine
Daily (30 seconds): open the board, read the headline. Green — close it.
Weekly (5 minutes): follow the “Not Sent” SOP — scan step cards for orange footers, open the reason breakdown, act only on actionable reasons, and note the drop-off chip for content improvements.
When launching a new sequence: check back after the first send window — the first step card tells you immediately whether delivery is flowing and how fast replies arrive.
Channel Automation · Help · Last updated 2026-07-04. Questions? Ask your account manager, or open Help Docs inside the app — the same guidance lives there.