---
title: "Journey Board"
description: "What the campaign numbers mean, and what to do next."
---

> Documentation Index
> Fetch the complete documentation index at: https://guides.channelautomations.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Journey Board

[Open original guide with interactive examples →](/originals/journey-board/)

**What the Journey Board is for** Sequences send messages over days or weeks. The Journey Board answers the operational questions in one glance: _Is this campaign healthy? Where are people right now? Where do they drop off? What — if anything — should I do?_ Open it from the Dock or App Launcher, pick a sequence at the top, and read top-to-bottom.

## Anatomy — click any numbered region {#anatomy-h}

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<span id="explain"></span>

### ·Click a numbered region above

Each region of the board is explained here — what it shows and the action it suggests.

Currently here Sent Replies Exited

## Every number, defined {#numbers-h}

| Number | Meaning | Action it suggests |
| --- | --- | --- |
| **Enrolled** | Everyone who ever entered this sequence. | Context only — compare campaigns by size. |
| **Currently active** | Contacts still moving through the steps right now. | Your live workload; the step cards break this down. |
| **Completed** | Reached the end of the sequence, with completion rate. | Low rate + high exits → revisit message content. |
| **Replies** | Contacts who genuinely wrote back, attributed to the step that earned the reply. | Replies peak late? Move your ask earlier. |
| **Overdue jobs** | Messages that were scheduled to send but haven't yet. | Large + one channel = sender issue; the headline usually names it. |
| **Currently here** (per step) | Contacts sitting at this step right now — exact, computed on the server. | A pile-up at one step means its wait or its channel is the bottleneck. |
| **Sent** (per step) | Messages delivered to the sending service from this step. | Step-to-step decay shows your drop-off funnel. |
| **Exited** (per step) | Contacts whose journey ended at this step (reply-stops, cancellations). | High exits after one message = that message needs review. |
| **Not sent** (per step) | Messages that didn't go out, with the reason. | See the dedicated ["Not Sent" SOP](/automation/journey-board-not-sent/) — only setup/temporary reasons need action. |
| **Time sitting here** | How long the contacts at this step have been waiting (today / 1–3 days / 4+ days). | A growing 4+ bucket on a short-delay step = something upstream stalled. |
| **Estimated / pending here** | Rare fallback label when an exact count is momentarily unavailable. | Refresh; exact counts return automatically. |

## The headline does the reading for you {#headline-h}

The banner at the top is computed from the same numbers below it and always leads with the most important finding:

| Headline | It means | Do this |
| --- | --- | --- |
| 🟢 **Campaign is running healthy** | Contacts are flowing; replies are arriving. | Nothing — check the drop-off chip if you want to optimize. |
| 🔴 **\[Channel\] looks stalled** | A channel has a large overdue backlog and isn't sending. | Check that channel's sender settings; contact support if unclear. |
| ⚪ **Campaign is winding down** | No active contacts; the sequence has run its course. | Archive it or refill it with a new audience. |

Below the headline, chips call out the **biggest drop-off step**, **where replies peak**, and any **unattributed exits** — each one is a specific, finished analysis, not a raw number.

## Suggested routine {#routine-h}

**Daily (30 seconds):** open the board, read the headline. Green — close it.

**Weekly (5 minutes):** follow the ["Not Sent" SOP](/automation/journey-board-not-sent/) — scan step cards for orange footers, open the reason breakdown, act only on actionable reasons, and note the drop-off chip for content improvements.

**When launching a new sequence:** check back after the first send window — the first step card tells you immediately whether delivery is flowing and how fast replies arrive.

Channel Automation · Help · Last updated 2026-07-04.
Questions? Ask your account manager, or open **Help Docs** inside the app — the same guidance lives there.

Source: https://guides.channelautomations.com/automation/journey-board/index.mdx